Premium Support

Solspace offers premium paid support services for its plugins. If you have lots of questions or are building something complex, need help with a custom module, or have a complicated upgrade, you can get direct, high-priority email, chat, or web call access to the Solspace Software team.

My experience with Solspace Premium Support was fantastic! They contacted me in a matter of minutes and within 30 minutes, I was talking to the lead developer. Gustavs was amazing to work with and helped me through my issue quickly and efficiently. I can’t recommend the Premium Support enough, and will definitely be using it in the future when needed.

– Jeff Glenn, Paradigm Marketing & Creative

Here are some of the ways you can use this service:

Unlimited Questions

Have lots of questions for your project? No such thing as too many questions here.

Priority Support

You become our number 1 priority and your questions always go to the front of the line.

Access to Live Calls

Wish to be able to have a web call with the Software team? Premium support gives you access to that!

Access to Live Chat

Wish to have a live web chat with the Software team? Premium support gives you access to that!

Brainstorming & Planning

Building something complex and wish to get your flows right from the start? Let us help guide you.

Rescue

Is there a pressing issue affecting your site or project? Let us help you put out that fire.

Product Demo

New to our product? We can help you every step of the way and walk you through setting it up.

Advanced Templating

Need something complex in your templates? Our developers know all the tricks and best practices.

Template/Code Review

We can review your templates or custom module and confirm everything looks good & reliable.

Challenging Upgrades

Have an ugly upgrade to make? Let us help you out and make sure it goes smoothly!

Custom Modules

Building a custom module to extend our plugin? A developer can help coach you through it.

Minor Features

Need a small improvement to our software? We can custom develop a solution for you!

and More!

Need us for something else not listed here? We can likely help with that too!